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Returns and refundsArrange a Return
We've extended our returns policy to 60 days from 28 days.
Tripp are happy to refund your unused purchase within 60 days of receiving your order. Your refund will be credited to the original payment card. We reserve the right to refuse a refund if the item[s] are returned non-saleable or damaged.
Tripp offers the following options for returning your unsuitable item(s):
RETURN YOUR TRIPP ORDER VIA COLLECT+
How to return
- Package your parcel securely with the delivery note inside - the parcel must be 78cm x 55cm x 50xm or smaller and weigh less than 10kg.
- Create your returns label by filling in your details below
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The returns label can either be printed at home, or sent to you via email for printing at the Collect+ location
- Take your parcel to a Collect+ location - find your nearest branch here
Create your returns label
To create a returns label, please enter you order number below
{collectplusreturnform}
Track your Collect+ return
If you’re having any difficulties arranging your return, or for any other returns assistance, please contact customer services here
RETURN MEDIUM & LARGE SUITCASES VIA COURIER COLLECTION
For Medium and Large Suitcase returns, we will arrange a courier collection for you. To arrange a collection, please email customers services on customerservice@tripp.co.uk with your order number and preferred day of collection [Monday-Friday]. Please note that a signature is required for collections, with collections taking place between the hours of 9am-6pm. Please use the original packaging to return your item.
Your refund will be processed back to the original payment card within 7-10 working days of your item being received back to us.