FAQs

If your item has been delivered to you with a fault, please call or email straight away.  We may ask for a photo of the fault.  We can then arrange for a replacement to be sent to you.

If you have used the case and it develops a fault we need to confirm if it’s covered under our guarantee. Our 5 year guarantee covers all manufacturing faults within this time but does not cover general wear and tear or transit damage (for example airline damage.)

Email us 2 clear images, at least one to be of the fault and one to be an overall image of the case.  Please provide your order number or delivery postcode so we can locate your online order details.