FAQs

Ordering online

You may buy any product online by adding items to your basket and proceeding to the checkout. You can do this at any time by clicking on the View Basket button in the top right area of any page.

Methods of Payment

We accept a wide range of payment options including Visa, Mastercard, Maestro, Solo, Delta and Electron.

Acknowledgement of orders

When you place an order at tripp.co.uk you will immediately receive an email confirmation of the order, including your order number.

A dispatch email will be sent once processing is complete and the goods have been scheduled for delivery. You will receive a tracking number on this email with which you can track your delivery on the Yodel website.  Please note that once your order is dispatched, you are likely to receive it within 1-2 working days.  Please quote your order reference number on all enquires relating to your order to allow us to support you efficiently.

Feedback

You will receive an email around 10 days after your order from our independent feedback provider Feefo requesting feedback on your experience with Tripp.  Your feedback helps us to continually improve our products and services.

Comments & Complaints

If you are not completely satisfied with our services and products, please do not hesitate to get in touch with us. We will be delighted to help in any way we can.

General

At Tripp we value our Customers greatly. If there is any way we can assist we will be delighted to help. Our online Customer Services Team are available to help with any queries you might have or to make your online shopping experience easier.  Please contact them via customerservice@tripp.co.uk,  They aim to respond within 3-5 working days Monday-Friday.